Reducing queues at hotel reception desks

An iPad booking taxi kiosk to improve customer satisfaction and reduce the burdon on staff

Client: Many UK taxi firms


The Challenge

Reducing the wait time at hotel reception desks

The Outcome

An iPad booking taxi kiosk that improves customer satisfaction and reduces the burdon on staff


At busy times, reception staff can be inundated with guests requesting taxis. Our challenge was to create a self-service booking kiosk that anyone could use. The kiosk is purchased and installed by many taxi companies. In turn, it connects to their dispatch systems (the systems taxi companies use to coordinate taxi journeys).



The kiosk is installed in over 15 hotels.

The kiosk is installed in over 15 hotels.